Section 8 Contract Administration
Resident Issues

Resident Complaints:
Monday-Friday
8:00 am - 4:30 pm
1-800-314-9320

Section8residentcomplaints@thda.org

It is the responsibility of the owner / agent to address resident health and safety concerns, as well as general management issues. THDA becomes involved when it appears the owner and / or agent are not fulfilling this responsibility. THDA staff will gather information, assess the situation, and follow up on each call, e-mail, fax or letter.
THDA does not process complaints in instances where:

  • Legal proceedings have been initiated by either party
  • Attorneys are involved
  • The party is not on the lease, unless the individual has written power of attorney
  • Disputes involving third parties
  • Interpretation of local laws and ordinances are needed

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