Section 8 Contract Administration - Resident Issues

1-800-314-9320
Monday through Friday
8:00 a.m. - 4:30 p.m.
Section8residentcomplaints@thda.org

It is the responsibility of the owner / agent to address resident health and safety concerns, as well as general management issues. THDA becomes involved when it appears the owner and / or agent are not fulfilling this responsibility. THDA staff will gather information, assess the situation, and follow up on each call, e-mail, fax or letter.

THDA does not process complaints in instances where:

• Legal proceedings have been initiated by either party


• Attorneys are involved


• The party is not on the lease, unless the individual has written power of attorney


• Disputes involving third parties


• Interpretation of local laws and ordinances are needed

For more information, please contact Carolyn Estep, Administrative Manager.